Hello!
I'm a strategic design leader, service designer, researcher & artist with 9+ years of experience.
Throughout my career I've helped organizations shift experience strategy from a reactive, downstream function into a proactive voice that influences product direction. My work centers on synthesizing complex research into strategic frameworks, helping teams see the forest through the trees. I’m known for my ability to craft compelling narratives to help Leaders to better step into their customers’ shoes, allowing them to truly understand the end user while balancing business needs.
I currently work as a Principal Service Designer at Twilio, where I founded the discipline!
Please reach out for the passcode to my portfolio and resume.
View my art site here.